Image Issues

Image not available is displaying:

This is Connexity's standard display if we do not have an image processed for the product. Possible reasons include:
  • New account or product listing. The first time an image is processed it can take 48-72 hours before it displays on our websites
  • The URL in the feed file is not valid. Check that the image appears when you copy the URL into a browser window
  • If it has been more than 72 hours and the URL is valid please contact us for further investigation.
  • If the image does not meet size specifications:
    • Images must be jpg, gif, bmp, or png. TIFF format is not supported.
    • The preferred size is 1000x1000, we will accept between 450x450 and
    • 1000x1000. Escape/encode any special characters
Creation date: 3/31/2017 1:08 PM      Updated: 5/22/2020 11:12 AM
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